Shipping policy

Products purchased on the Site are delivered directly to the customer.

We deliver to the following countries: France, Germany, Belgium, Luxembourg, Netherlands, Italy, Denmark, Austria, Great Britain, Poland, Ireland, Portugal, Spain, Slovenia, Hungary. The indicative delivery time in mainland France is a maximum of 6 working days.

Any delivery address outside the above-mentioned countries will be refused during the online ordering process. In the event of absence or unavailability to receive the order, the Customer must notify the carrier; otherwise, the Customer will be responsible for re-delivery. In the event of an error in the delivery address, place of delivery or any other problem requiring a new delivery, the Customer will be invoiced at the actual cost of the new delivery, which will be subject to payment of these additional costs.

In the event of a strike or any other event of an exceptional nature having the effect of slowing down or preventing the delivery of parcels, Lumisky will do its best to inform the Customer of the status of the shipment of his parcel, but cannot be held responsible for any delays caused.

In the event of a strike or any other event of an exceptional nature which slows down or prevents the delivery of parcels, Lumisky will do its best to inform the Customer of the status of the shipment of his parcel, but cannot be held responsible for any delays caused.

In any event, on-time delivery is only possible if the Customer has provided Lumisky with accurate information concerning the recipient's address. In the event of an error, Lumisky cannot be held responsible for the impossibility of delivering the Products at the desired place and time. Subject to the foregoing and in accordance with the provisions of Article L138-2 of the French Consumer Code, the Customer may cancel the contract in the event of non-compliance with the delivery deadline indicated, by registered letter with acknowledgement of receipt or in writing on another durable medium, provided that the Customer has made a prior request to Lumisky to effect delivery within a reasonable additional period by registered letter with acknowledgement of receipt. The Customer will then be reimbursed within fourteen (14) days from the date of termination of the contract (receipt of the second registered letter by Lumisky) in accordance with the provisions of article L138-3 of the French Consumer Code. In accordance with article L138-4 of the French Consumer Code, the transfer of the risks of loss and deterioration of the Products will only take place when the Products have been delivered.

The Customer undertakes to check, at the time of delivery, the number of Products delivered and the absence of any transport damage and to indicate, where applicable, on the delivery note and in the form of handwritten reservations accompanied by his signature, any anomaly in this sense, with any useful details (damaged cardboard, scratched table top, etc.). Failing this, the Customer will be deemed to have received the Products in the quantity ordered and without transport damage. These reservations must be confirmed by e-mail to the following address: support@batimex-import.fr



RETURNS WITHIN THE WITHDRAWAL PERIOD

For any distance selling, the Customer has a period of 14 clear days from the delivery of his product to inform the seller that he wishes to withdraw, with a view to an exchange or a refund. The Customer then has an additional 14 days to return it to the address indicated. In the event that the products delivered do not satisfy you, send us a request to support@batimex-import.com indicating surname, first name, purchase site, product name, order number and reason for the return.

When the period expires on a Saturday, Sunday or a public holiday, it is extended until the 1st following working day. The return of the goods is the responsibility of the customer. He must himself find a carrier to return the goods in the best conditions. The transport costs are the responsibility of the Customer as well as the risks related to the return transport as they are. If the product is lost by the carrier during this return, the Customer is solely responsible. The return of the product can only be accepted in the original packaging. No refund will be made if the product is unsuitable for re-marketing.

For any return of items, please send the packages at your expense to the following address: 112 rue Ampère - ZI Plaine du Caire - 13830 - Roquefort la Bédoule. Reimbursement of returned goods is made within 14 days from the date on which we are informed of the customer's decision to withdraw. The goods must be returned new, complete, in their original packaging. The refund will be made on the basis of the method of payment of the initial order.