Contact us

To contact the carriers directly:

GLS : https://gls-group.eu/FR/fr/contact - 08 06 00 60 06

Geodis : https://espace-client.geodis.com/services/destinataires/#/ - 08 92 05 28 28

Have your package or shipping number ready so that the carrier can identify you very quickly.

We are sorry for this inconvenience. Firstly, we invite you to contact your neighbors, one of them may have received your package. If you cannot find your package, you will have to dispute the delivery. In this case please send us the following information:

- Photocopy of the identity card, front/back, of the recipient of the order

- Sworn declaration of non-receipt of the package, signed by the recipient of the order.

This certificate must be completely completed and must include: the date, the package numbers, the order date, and the mention specifying that your sender is indeed BATIMEX - LUMISKY.

Download the certificate of non-receipt to complete

Rest assured, you will be reimbursed within a maximum of 14 days from receipt of the packages in our warehouse.

In the event of withdrawal, it is not possible to drop off the package directly with us.

You can return the product within 14 days after delivery in new condition and in its original packaging.

Return costs are your responsibility (as indicated in our general conditions) and you can use the carrier of your choice (excluding delivery to a relay point).

Returns should be sent to the following address:

BATIMEX SAS, 112 Rue Ampère, ZI Plaine du Caire 13830 Roquefort La Bédoule, France

We are sorry for this inconvenience.

First check on your order summary whether the product ordered is the same as the product received.

If this is not the case, please send us the following information:

Photos of the product received

Bold markings on boxes: an example HERE (add packaging example link)

White carrier labels on the box

This way, we will study your file and can do what is necessary as soon as possible.

We are sorry that our products did not meet your expectations. You can return the product within 14 days after delivery in new condition and in its original packaging.

Return costs are your responsibility (as indicated in our general conditions) and you can use the carrier of your choice (excluding delivery to a relay point).

Please note: the countdown to the 14-day period begins the day after the conclusion of the contract or delivery of the goods. If this period expires on a Saturday, Sunday or public holiday, it is extended until the first working day: Corresponds to all days of the week, with the exception of the weekly rest day (generally Sunday) and days holidays usually not worked in the following company. Your withdrawal request will be examined by our customer team. Upon receipt of the product in our warehouses and subject to the perfect condition of the product, our team will initiate the reimbursement request (effective within 14 days maximum)

Please note: The product must be returned new, in its original packaging, with all documentation provided and accessories included. Therefore, if you return items to us that are incomplete, damaged or damaged, you will be charged a re-service fee. Products damaged by customers will not be taken back.

Subject to the perfect condition of the returned product, LUMISKY is required to reimburse the sums paid by the customer with the exception of the remaining return costs payable by the customer.

Returns should be sent to the following address:

BATIMEX SAS, 112 Rue Ampère, ZI Plaine du Caire, 13830 Roquefort La Bédoule, France

In the interest of continuous improvement, we would be grateful if you could tell us the reason for your return before shipping it:

- I no longer need the product

- I found cheaper elsewhere

- I was mistaken

We invite you to check the package tracking link to see if they are still in transit. If this is the case, a little patience, the remaining packages should arrive soon. ☺

If you have received all your packages but the product is incomplete, what should you do?

First of all, we invite you to carefully check the contents of the packages using the instructions.

It seems simple but in most cases, the screws have slipped into the cracks of the sofa, two cushions are stuck together or a foot may be stuck at the bottom of the box ☺

Have you checked but still nothing?

This is then an oversight, our apologies, we will take care of it immediately.

So that we can help you as best as possible, please tell us:

- your order number

- your first and last name

- the product concerned

- quantities and references of missing parts

- the number of boxes received (if your product is delivered in several packages) The reference of the product concerned, that of the parts and the missing quantities using your instructions.

If the order is currently being prepared in our warehouses. We are sorry but intervention at this stage is not possible for us. If the order is already in the hands of the carrier and we unfortunately can no longer cancel it.

Once the product has been received, you can use your right of withdrawal by returning it to us within 14 days after receipt of the product. Once the product has been received, you can use your right of withdrawal by returning it to us within 14 days after receipt of the product. receipt of the product.

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